Micro-Communities: Build Advocacy With SMS + Social

Micro-Communities: Build Advocacy With SMS + Social

In an increasingly interconnected world, the concept of micro-communities has emerged as a powerful tool for advocacy and engagement. These small, focused groups allow individuals to connect over shared interests, values, or causes, creating a sense of belonging and...
Smart Re-Routing: Skills, Schedules, and SLAs

Smart Re-Routing: Skills, Schedules, and SLAs

In the ever-evolving landscape of business operations, the concept of Smart Re-Routing has emerged as a pivotal strategy for enhancing efficiency and responsiveness. At its core, Smart Re-Routing involves the intelligent allocation of resources and tasks based on...
Turning Refunds Into Retention: Win-Back Sequences

Turning Refunds Into Retention: Win-Back Sequences

In the competitive landscape of modern business, retaining customers is as crucial as acquiring new ones. Win-back sequences serve as a strategic approach to re-engage customers who have drifted away, providing businesses with an opportunity to rekindle relationships...
Video That Sells: Using SMS-iT Connect for Live Demos

Video That Sells: Using SMS-iT Connect for Live Demos

In an era where digital communication is paramount, SMS-iT Connect emerges as a revolutionary tool that redefines how businesses engage with their audiences. As the world’s first No-Stack Agentic AI Platform, SMS-iT unifies Customer Relationship Management (CRM),...
Save the Demo: Mid-Call Rescue Plays That Work

Save the Demo: Mid-Call Rescue Plays That Work

In the fast-paced world of customer service, the ability to perform mid-call rescue plays is crucial for maintaining customer satisfaction and loyalty. These moments often arise when a call takes an unexpected turn, leading to frustration or confusion for the caller....
Intelligent Throttling: Protect Deliverability at Scale

Intelligent Throttling: Protect Deliverability at Scale

In the fast-paced world of digital marketing, email remains a cornerstone for businesses seeking to engage with their audience. However, the effectiveness of email marketing campaigns can be significantly hampered by deliverability issues. This is where intelligent...
Build a “Never Miss a Lead” Catch-All Flow

Build a “Never Miss a Lead” Catch-All Flow

In the fast-paced world of business, the ability to capture and manage leads effectively can make or break an organization. Enter the concept of the Catch-All Flow, a strategic approach designed to ensure that no potential lead slips through the cracks. This...
Build a Concierge Bot That Actually Feels Human

Build a Concierge Bot That Actually Feels Human

In today’s digital landscape, the significance of human-like interaction cannot be overstated. As businesses increasingly turn to automation and artificial intelligence to enhance customer experiences, the need for a more personal touch becomes paramount....
The Power Dialer Cookbook: Scripts, Cadences, and KPIs

The Power Dialer Cookbook: Scripts, Cadences, and KPIs

In the fast-paced world of sales, efficiency and effectiveness are paramount. Enter the Power Dialer, a revolutionary tool that streamlines the calling process, allowing sales teams to connect with prospects more effectively than ever before. The Power Dialer Cookbook...
The “No-Cruft” Data Model: Tags, Fields, and Defaults

The “No-Cruft” Data Model: Tags, Fields, and Defaults

In the rapidly evolving landscape of business technology, the need for streamlined, efficient data management has never been more critical. Enter the No-Cruft Data Model, a revolutionary approach that eliminates unnecessary complexity and focuses on delivering...