by SMS-iT | Jul 8, 2024 | Stories
Customer Effort Score (CES) is a quantitative measure used to assess the ease of customer interactions with a company across various touchpoints, such as resolving issues, making purchases, or obtaining information. This metric serves as a critical indicator of...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT’s ERP mobile application offers numerous advantages for organizations seeking to improve their operational efficiency. The app enables employees to access critical business information and workflows remotely, allowing them to remain productive regardless...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT CRM is a comprehensive customer relationship management software designed to assist businesses in managing their interactions with existing and prospective customers. The platform offers a diverse set of features, including contact management, lead tracking,...
by SMS-iT | Jul 8, 2024 | Stories
Partner lead qualification is a critical component of the sales process for businesses. It involves assessing potential partners or clients to determine their suitability and interest in the company’s products or services. This process helps sales teams focus...
by SMS-iT | Jul 8, 2024 | Stories
CRM consulting, or customer relationship management consulting, is a professional service that helps businesses enhance their customer relationships and improve their overall performance. This service involves analyzing existing CRM processes, identifying areas for...
by SMS-iT | Jul 8, 2024 | Stories
Customer data integration is a critical process for modern businesses in the digital era. It involves consolidating and managing customer information from diverse sources to create a comprehensive customer profile. This integrated data is essential for informed...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT’s AI-powered predictive analytics is an advanced technology that utilizes artificial intelligence to improve sales forecasting. The system processes large volumes of data to generate accurate predictions of future sales trends. This technology offers...
by SMS-iT | Jul 8, 2024 | Stories
In the current competitive business landscape, organizations must thoroughly understand their specific operational requirements to maintain a competitive edge. This is particularly important when implementing an Enterprise Resource Planning (ERP) system, which forms...
by SMS-iT | Jul 8, 2024 | Stories
Customer Relationship Management (CRM) is a critical component of business operations across all industries and company sizes. It encompasses the management of interactions with existing and prospective customers to enhance business relationships, increase sales, and...
by SMS-iT | Jul 8, 2024 | Stories
Customer Relationship Management (CRM) is a business strategy and technology used to manage and analyze customer interactions throughout the customer lifecycle. Its primary objectives are to enhance customer service, improve retention rates, and boost sales growth....
