On-Call Escalations That Don’t Wake Everyone

On-Call Escalations That Don’t Wake Everyone

In the fast-paced world of business operations, on-call escalations are a critical component of maintaining service continuity and ensuring customer satisfaction. When issues arise, the ability to swiftly address them can mean the difference between a minor...
The Four Personas Every B2B Team Needs on Day One

The Four Personas Every B2B Team Needs on Day One

In the fast-paced world of business, a visionary leader is essential for steering an organization toward success. This type of leader possesses the ability to see beyond the present and envision a future filled with possibilities. They are not just focused on...
Predictable Demos: Cadence, Scripts, Reminders

Predictable Demos: Cadence, Scripts, Reminders

In the fast-paced world of business, the ability to deliver predictable demos is paramount. A predictable demo not only showcases a product’s features but also builds trust and confidence among potential customers. When businesses present a consistent and...
Agent Notes That Teach the Next Agent

Agent Notes That Teach the Next Agent

In the fast-paced world of customer relationship management, the significance of agent notes cannot be overstated. These notes serve as a vital communication tool that bridges the gap between agents and clients, ensuring that every interaction is informed and...
Building a “No-No-Show” Culture With Automation

Building a “No-No-Show” Culture With Automation

In today’s fast-paced business environment, cultivating a “No-No-Show” culture is essential for organizations aiming to maximize efficiency and customer satisfaction. A “No-No-Show” culture emphasizes the importance of attendance and...
Analytics That Change Behavior: Dashboards With Teeth

Analytics That Change Behavior: Dashboards With Teeth

In today’s data-driven world, the ability to visualize information effectively is paramount. Data visualization transforms complex datasets into intuitive graphics, making it easier for stakeholders to grasp insights quickly. With SMS-iT, the world’s first...
Social DMs to CRM: Close the Gap With SMS-iT

Social DMs to CRM: Close the Gap With SMS-iT

The landscape of customer relationship management (CRM) has undergone a significant transformation over the past decade, largely driven by the rise of social media platforms. Initially, CRM systems were primarily focused on managing customer data and interactions...
Turning FAQs Into a Revenue Bot (Answer-iT)

Turning FAQs Into a Revenue Bot (Answer-iT)

In today’s fast-paced digital landscape, businesses are constantly seeking innovative solutions to enhance customer engagement and drive revenue growth. Revenue bots, powered by advanced artificial intelligence, represent a transformative opportunity for...
Multi-Language Journeys Without Fragmentation

Multi-Language Journeys Without Fragmentation

In an increasingly globalized world, businesses are presented with the unique opportunity to engage with diverse audiences across various languages and cultures. Multi-language journeys are essential for organizations aiming to connect with customers on a deeper...
The Event Engine: Pre-Reg, Live Ops, and Post-Nurture

The Event Engine: Pre-Reg, Live Ops, and Post-Nurture

In the rapidly evolving landscape of event planning, the need for a robust and efficient system has never been more critical. Enter The Event Engine, a revolutionary approach that integrates cutting-edge technology with strategic planning to create seamless...