by SMS-iT | Jul 8, 2024 | Stories
Customer Relationship Management (CRM) is a critical component of business operations across all industries and company sizes. It encompasses the management of interactions with existing and prospective customers to enhance business relationships, increase sales, and...
by SMS-iT | Jul 8, 2024 | Stories
Customer Relationship Management (CRM) is a business strategy and technology used to manage and analyze customer interactions throughout the customer lifecycle. Its primary objectives are to enhance customer service, improve retention rates, and boost sales growth....
by SMS-iT | Jul 8, 2024 | Stories
In the current competitive business landscape, organizations must continuously assess and enhance their sales performance. SMS-iT is a robust tool designed to help businesses benchmark their sales performance against industry standards and best practices. By utilizing...
by SMS-iT | Jul 8, 2024 | Stories
Customer success planning is a vital aspect of business strategy aimed at fostering enduring customer relationships. It involves comprehending customer needs and objectives, then devising approaches to help them maximize the value of their purchased products or...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT’s ERP API is a robust integration tool that enables businesses to connect their existing systems with SMS-iT’s Enterprise Resource Planning (ERP) software. This API facilitates seamless data sharing across various platforms and applications,...
by SMS-iT | Jul 8, 2024 | Stories
The SMS-iT CRM mobile application is a comprehensive tool designed for businesses to manage customer relationships efficiently while away from the office. As mobile devices become increasingly integral to business operations, a portable CRM solution is crucial for...
by SMS-iT | Jul 8, 2024 | Stories
Sentiment analysis is a technique used to determine the emotional tone of written or spoken communication. In SMS-iT CRM, this technology can be applied to analyze customer messages, providing businesses with insights into customer satisfaction, preferences, and...
by SMS-iT | Jul 8, 2024 | Stories
Understanding business needs is crucial for customizing a Customer Relationship Management (CRM) system effectively. This process begins with a comprehensive assessment of the organization’s specific requirements and objectives. It involves analyzing current...
by SMS-iT | Jul 8, 2024 | Stories
Customer churn, also referred to as customer attrition, is the phenomenon where customers cease their business relationship with a company. This metric holds significant importance for organizations, particularly those operating in subscription-based or...
by SMS-iT | Jul 8, 2024 | Stories
Sales commission calculations are a critical aspect of business operations, particularly for companies with large sales teams and diverse product offerings. This process involves accurately tracking sales, applying appropriate commission rates, and ensuring precise...
