by SMS-iT | Jul 9, 2024 | Stories
In the contemporary business environment, customer support plays a crucial role in organizational success. The advent of virtual reality (VR) technology has introduced new possibilities for training customer support agents. SMS-iT CRM, a prominent customer...
by SMS-iT | Jul 9, 2024 | Stories
Startup companies have specific requirements for customer relationship management (CRM) software due to their unique position and goals. These businesses typically operate with limited resources, necessitating cost-effective and easily implementable CRM solutions. As...
by SMS-iT | Jul 9, 2024 | Stories
In the contemporary digital landscape, customer support is rapidly evolving to meet changing consumer expectations. SMS-iT is a modern customer support solution that enables businesses to interact with customers through text messaging, video chat, and screen sharing....
by SMS-iT | Jul 9, 2024 | Stories
Effective sales team collaboration is essential for organizational success. When sales teams work together seamlessly, they can achieve better results, increase productivity, and drive more revenue. Collaboration enables team members to share insights, best practices,...
by SMS-iT | Jul 9, 2024 | Stories
SMS-iT’s ERP platform is an all-encompassing, integrated system designed to streamline core business processes including finance, human resources, supply chain management, and manufacturing. This centralized platform offers real-time insights into various...
by SMS-iT | Jul 9, 2024 | Stories
Customer relationship management (CRM) is essential for e-commerce businesses in today’s competitive market. As online shopping continues to grow, consumers increasingly expect personalized and efficient communication from the companies they patronize. SMS-iT is...
by SMS-iT | Jul 9, 2024 | Stories
SMS-iT CRM is a comprehensive customer relationship management system designed to enhance businesses’ ability to manage interactions with existing and potential customers. The platform offers functionality for storing customer data, monitoring customer...
by SMS-iT | Jul 8, 2024 | Stories
In the contemporary business environment, sales teams face constant pressure to produce compelling and personalized sales proposals efficiently. Traditional methods of proposal creation often involve time-consuming manual processes, gathering content from various...
by SMS-iT | Jul 8, 2024 | Stories
Customer Effort Score (CES) is a quantitative measure used to assess the ease of customer interactions with a company across various touchpoints, such as resolving issues, making purchases, or obtaining information. This metric serves as a critical indicator of...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT’s ERP mobile application offers numerous advantages for organizations seeking to improve their operational efficiency. The app enables employees to access critical business information and workflows remotely, allowing them to remain productive regardless...
