In an era where digital communication is paramount, SMS-iT Connect emerges as a revolutionary tool that redefines how businesses engage with their audiences. As the world’s first No-Stack Agentic AI Platform, SMS-iT unifies Customer Relationship Management (CRM),...
SMS-iT Blog
Save the Demo: Mid-Call Rescue Plays That Work
In the fast-paced world of customer service, the ability to perform mid-call rescue plays is crucial for maintaining customer satisfaction and loyalty. These moments often arise when a call takes an unexpected turn, leading to frustration or confusion for the caller....
Intelligent Throttling: Protect Deliverability at Scale
In the fast-paced world of digital marketing, email remains a cornerstone for businesses seeking to engage with their audience. However, the effectiveness of email marketing campaigns can be significantly hampered by deliverability issues. This is where intelligent...
Build a “Never Miss a Lead” Catch-All Flow
In the fast-paced world of business, the ability to capture and manage leads effectively can make or break an organization. Enter the concept of the Catch-All Flow, a strategic approach designed to ensure that no potential lead slips through the cracks. This...
Build a Concierge Bot That Actually Feels Human
In today's digital landscape, the significance of human-like interaction cannot be overstated. As businesses increasingly turn to automation and artificial intelligence to enhance customer experiences, the need for a more personal touch becomes paramount. Human-like...
The Power Dialer Cookbook: Scripts, Cadences, and KPIs
In the fast-paced world of sales, efficiency and effectiveness are paramount. Enter the Power Dialer, a revolutionary tool that streamlines the calling process, allowing sales teams to connect with prospects more effectively than ever before. The Power Dialer Cookbook...
The “No-Cruft” Data Model: Tags, Fields, and Defaults
In the rapidly evolving landscape of business technology, the need for streamlined, efficient data management has never been more critical. Enter the No-Cruft Data Model, a revolutionary approach that eliminates unnecessary complexity and focuses on delivering...
The Outreach “Do Not Do” List (2025 Edition)
In the fast-paced world of digital marketing, outreach has become a cornerstone for building relationships, generating leads, and enhancing brand visibility. However, as businesses strive to connect with their target audiences, it is crucial to recognize the practices...
The Perfect Handoff: Sales → Success in Three Steps
In today's competitive business landscape, the transition from sales to customer success is a critical juncture that can significantly influence a company's overall performance. A seamless handoff ensures that customers feel valued and understood right from the moment...
The 80/20 of Lead Nurture: Focus on These 5 Moments
The 80/20 principle, also known as the Pareto Principle, posits that 80% of outcomes result from 20% of causes. In the realm of lead nurturing, this principle can be a game-changer for businesses looking to optimize their marketing efforts. By focusing on the most...
Building a Compliance-First Outreach Strategy (FCC, GDPR, CCPA)
In today's digital landscape, compliance with regulations such as the Federal Communications Commission (FCC), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA) is paramount for businesses engaging in outreach efforts. The FCC...
Outcome-Driven Roadmaps: Plan Features From KPIs Backwards
In today's fast-paced business environment, organizations are increasingly recognizing the importance of outcome-driven roadmaps. These strategic frameworks not only guide companies toward their goals but also ensure that every action taken is aligned with desired...
Turning Webinars Into Evergreen Pipelines
The Evergreen Pipeline concept is a transformative approach to content marketing that allows businesses to create a continuous flow of leads and conversions without the need for constant updates or live interactions. This model is particularly beneficial for...
Playbooks for High-ACV Sales (Without Bloat)
High-ACV (Annual Contract Value) sales playbooks are structured guides designed to optimize the sales process for high-value contracts. These playbooks serve as a comprehensive resource for sales teams, detailing strategies, tactics, and best practices tailored to...
From Intake to Invoice: Service Firms on Autopilot
The intake process is a critical first step in establishing a successful relationship between service providers and their clients. It serves as the foundation for understanding client needs, expectations, and the overall scope of work. A well-structured intake process...
12 “Aha” Moments New SMS-iT Users Experience in Week One
In today's fast-paced digital landscape, the ability to send and receive text messages has become a cornerstone of effective communication. SMS-iT revolutionizes this process by providing a seamless platform that integrates various communication channels, including...
Micro-Wins That Compound: Designing “Aha” Moments
In the fast-paced world of digital design and user experience, the concept of micro-wins has emerged as a powerful tool for enhancing user engagement and satisfaction. Micro-wins are small, incremental achievements that users experience while interacting with a...
Sales Rooms That Sell Themselves (Scripts + Flows)
A well-designed sales room is the cornerstone of any successful retail operation. It serves as the first point of contact between a business and its customers, setting the tone for the entire shopping experience. A thoughtfully arranged space not only showcases...
Slash Response Time: Smart Inbox Filters That Matter
In today's fast-paced digital landscape, response time has emerged as a critical factor in determining the success of any business. Customers expect immediate feedback, whether they are reaching out via email, SMS, or social media. The speed at which a company...
The RevOps Ladder: Crawl, Walk, Run on SMS-iT
In today's fast-paced business environment, organizations are increasingly recognizing the importance of Revenue Operations (RevOps) as a strategic approach to align sales, marketing, and customer success teams. The RevOps Ladder serves as a framework that guides...



















