In an era where customer expectations are at an all-time high, businesses are constantly seeking innovative solutions to enhance their support systems. Enter the Async Support Desk, a revolutionary approach that redefines how organizations interact with their...
SMS-iT Blog
The Retargeting Trinity: SMS, Email, and Social DM
In the ever-evolving landscape of digital marketing, retargeting has emerged as a powerful strategy that allows businesses to reconnect with potential customers who have previously engaged with their brand. This technique not only enhances brand visibility but also...
Agent Safe Modes: Guardrails Every Enterprise Needs
In the rapidly evolving landscape of enterprise technology, the concept of Agent Safe Modes has emerged as a critical component in ensuring the security and efficiency of automated systems. At its core, Agent Safe Modes are designed to create a controlled environment...
Lead Enrichment Playbook: Smarter Targeting With Fewer Tools
In the fast-paced world of digital marketing and sales, lead enrichment has emerged as a critical strategy for businesses aiming to enhance their customer acquisition efforts. Lead enrichment involves the process of enhancing existing lead data with additional...
Inbox Intelligence for Executives: A 5-Card Dashboard
In today's fast-paced business environment, executives are inundated with information from various channels, making it increasingly challenging to stay organized and focused. Enter Inbox Intelligence, a revolutionary approach to managing communications and tasks that...
Appointment Routing for Complex Teams (Playbook)
Appointment routing is a critical process that involves directing clients or customers to the appropriate team members or resources based on their specific needs. In a world where customer expectations are at an all-time high, the ability to efficiently manage...
How to Create a Brand-Safe AI Persona (Checklist)
In the rapidly evolving landscape of artificial intelligence, brand safety has emerged as a critical concern for businesses leveraging AI personas. Brand safety refers to the measures taken to ensure that a brand's reputation is protected while engaging with customers...
Live Coaching for Sales: Tutor-iT Scripts That Adapt
In the fast-paced world of sales, the ability to adapt and respond to customer needs is paramount. Live coaching offers a dynamic approach to sales training that empowers sales professionals to refine their skills in real-time. Unlike traditional training methods,...
Beyond Chatbots: Agentic AI That Finishes the Task
In recent years, the landscape of artificial intelligence has undergone a transformative shift, giving rise to a new breed of technology known as Agentic AI. This evolution is not merely a trend; it represents a fundamental change in how businesses and organizations...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Dispatch Without Drama: Field Ops Confirmations & Proof
In the fast-paced world of field operations, confirming tasks and activities is not just a procedural formality; it is a critical component that can significantly impact overall efficiency and success. The confirmation process serves as a vital checkpoint that ensures...
Micro-Communities: Build Advocacy With SMS + Social
In an increasingly interconnected world, the concept of micro-communities has emerged as a powerful tool for advocacy and engagement. These small, focused groups allow individuals to connect over shared interests, values, or causes, creating a sense of belonging and...
Smart Re-Routing: Skills, Schedules, and SLAs
In the ever-evolving landscape of business operations, the concept of Smart Re-Routing has emerged as a pivotal strategy for enhancing efficiency and responsiveness. At its core, Smart Re-Routing involves the intelligent allocation of resources and tasks based on...
Turning Refunds Into Retention: Win-Back Sequences
In the competitive landscape of modern business, retaining customers is as crucial as acquiring new ones. Win-back sequences serve as a strategic approach to re-engage customers who have drifted away, providing businesses with an opportunity to rekindle relationships...



















