by SMS-iT | Jul 25, 2024 | Stories
Customer support has evolved significantly from its early days of long phone wait times and frustrating interactions. Previously, support was primarily conducted through phone calls and emails, often resulting in delayed responses. However, technological advancements...
by SMS-iT | Jul 25, 2024 | Stories
Lead scoring and nurturing are crucial elements of effective marketing strategies. Lead scoring is the process of assigning numerical values to leads based on their interactions with a brand, allowing businesses to prioritize leads with the highest potential for...
by SMS-iT | Jul 25, 2024 | Stories
SMS-iT, or Short Message Service-Integration Technology, is a lead routing system that utilizes text messaging to distribute sales leads efficiently. This technology automates the lead distribution process by integrating with a company’s customer relationship...
by SMS-iT | Jul 25, 2024 | Stories
Lead capture forms are essential tools for businesses seeking to generate leads and expand their customer base. These forms are commonly utilized on websites, landing pages, and social media platforms to collect valuable information from potential customers, including...
by SMS-iT | Jul 25, 2024 | Stories
Customer retention is a crucial factor in business success. It involves a company’s ability to keep existing customers and encourage repeat business. While acquiring new customers is important for growth, retaining current customers is equally vital. Studies...
