by SMS-iT | Jul 5, 2024 | Stories
Customer support ticket classification is a crucial component of managing customer service operations effectively. It involves categorizing and prioritizing customer inquiries to ensure prompt and efficient resolution. However, this process presents significant...
by SMS-iT | Jul 5, 2024 | Stories
SMS-iT ERP and CRM are two critical software solutions designed to enhance business operations. Enterprise Resource Planning (ERP) is a comprehensive system that integrates various business processes and functions into a unified platform. Customer Relationship...
by SMS-iT | Jul 5, 2024 | Stories
SMS-iT ERP is an enterprise resource planning software designed to streamline and optimize business processes, including quality control management. This comprehensive system integrates various aspects of a business, such as inventory management, production planning,...
by SMS-iT | Jul 5, 2024 | Stories
Customer satisfaction is a critical factor in business success, directly influencing a company’s growth and profitability. Satisfied customers are more likely to become repeat patrons, recommend the business to others, and provide positive reviews. These actions...
by SMS-iT | Jul 5, 2024 | Stories
Enterprise Resource Planning (ERP) integration is the process of connecting various systems and applications within an organization to optimize business processes and enhance overall efficiency. This integration facilitates the seamless exchange of data and...
