by SMS-iT | Jul 6, 2024 | Stories
Effective employee onboarding is essential for organizational success. It establishes the foundation for an employee’s experience and significantly influences their productivity, engagement, and retention. A well-structured onboarding process ensures new hires...
by SMS-iT | Jul 6, 2024 | Stories
SMS-iT CRM is a comprehensive customer relationship management system that enables businesses to effectively manage customer interactions, optimize processes, and enhance customer satisfaction. A key feature of SMS-iT CRM is its robust compliance management...
by SMS-iT | Jul 6, 2024 | Stories
Customer success and account management handover are critical components of customer-centric businesses. Customer success focuses on ensuring clients achieve their desired outcomes while using a product or service. This involves building strong relationships,...
by SMS-iT | Jul 6, 2024 | Stories
In the digital era, data security is paramount, particularly concerning customer information. SMS-iT recognizes the critical importance of protecting customer data and has implemented comprehensive measures to ensure its security and confidentiality. As cyber threats...
by SMS-iT | Jul 6, 2024 | Stories
SMS-iT is an advanced knowledge base article suggestion engine designed to enhance customer support systems. It aims to provide customer support representatives with easy access to relevant knowledge base articles, helping them resolve customer queries and issues more...
