by SMS-iT | Jul 8, 2024 | Stories
Sentiment analysis is a technique used to determine the emotional tone of written or spoken communication. In SMS-iT CRM, this technology can be applied to analyze customer messages, providing businesses with insights into customer satisfaction, preferences, and...
by SMS-iT | Jul 8, 2024 | Stories
Understanding business needs is crucial for customizing a Customer Relationship Management (CRM) system effectively. This process begins with a comprehensive assessment of the organization’s specific requirements and objectives. It involves analyzing current...
by SMS-iT | Jul 8, 2024 | Stories
Customer churn, also referred to as customer attrition, is the phenomenon where customers cease their business relationship with a company. This metric holds significant importance for organizations, particularly those operating in subscription-based or...
by SMS-iT | Jul 8, 2024 | Stories
Sales commission calculations are a critical aspect of business operations, particularly for companies with large sales teams and diverse product offerings. This process involves accurately tracking sales, applying appropriate commission rates, and ensuring precise...
by SMS-iT | Jul 8, 2024 | Stories
Enterprise-level companies have distinct software requirements due to their complex business processes and large-scale operations. These organizations often need highly customizable and flexible solutions to address their specific challenges. Software providers must...
