by SMS-iT | Jul 8, 2024 | Stories
The SMS-iT CRM mobile application is a comprehensive tool designed for businesses to manage customer relationships efficiently while away from the office. As mobile devices become increasingly integral to business operations, a portable CRM solution is crucial for...
by SMS-iT | Jul 8, 2024 | Stories
Sentiment analysis is a technique used to determine the emotional tone of written or spoken communication. In SMS-iT CRM, this technology can be applied to analyze customer messages, providing businesses with insights into customer satisfaction, preferences, and...
by SMS-iT | Jul 8, 2024 | Stories
Understanding business needs is crucial for customizing a Customer Relationship Management (CRM) system effectively. This process begins with a comprehensive assessment of the organization’s specific requirements and objectives. It involves analyzing current...
by SMS-iT | Jul 8, 2024 | Stories
Customer churn, also referred to as customer attrition, is the phenomenon where customers cease their business relationship with a company. This metric holds significant importance for organizations, particularly those operating in subscription-based or...
by SMS-iT | Jul 8, 2024 | Stories
Sales commission calculations are a critical aspect of business operations, particularly for companies with large sales teams and diverse product offerings. This process involves accurately tracking sales, applying appropriate commission rates, and ensuring precise...
