by SMS-iT | Jul 8, 2024 | Stories
Customer Effort Score (CES) is a quantitative measure used to assess the ease of customer interactions with a company across various touchpoints, such as resolving issues, making purchases, or obtaining information. This metric serves as a critical indicator of...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT’s ERP mobile application offers numerous advantages for organizations seeking to improve their operational efficiency. The app enables employees to access critical business information and workflows remotely, allowing them to remain productive regardless...
by SMS-iT | Jul 8, 2024 | Stories
SMS-iT CRM is a comprehensive customer relationship management software designed to assist businesses in managing their interactions with existing and prospective customers. The platform offers a diverse set of features, including contact management, lead tracking,...
by SMS-iT | Jul 8, 2024 | Stories
Partner lead qualification is a critical component of the sales process for businesses. It involves assessing potential partners or clients to determine their suitability and interest in the company’s products or services. This process helps sales teams focus...
by SMS-iT | Jul 8, 2024 | Stories
CRM consulting, or customer relationship management consulting, is a professional service that helps businesses enhance their customer relationships and improve their overall performance. This service involves analyzing existing CRM processes, identifying areas for...
