by SMS-iT | Jul 11, 2024 | Stories
Intelligent ticket classification and prioritization, often abbreviated as ITC&P, is a technology that employs artificial intelligence and machine learning algorithms to automatically categorize and prioritize customer support tickets. This system analyzes the...
by SMS-iT | Jul 11, 2024 | Stories
Email tracking has become a crucial tool for sales professionals in today’s competitive business landscape. This technology allows sales teams to monitor the performance of their email campaigns, gain insights into customer behavior, and make informed decisions...
by SMS-iT | Jul 11, 2024 | Stories
Streamlining processes and improving efficiency is a crucial aspect of any business operation. By implementing advanced technology and automation, companies can significantly reduce the time and effort required to complete various tasks. This can include automating...
by SMS-iT | Jul 11, 2024 | Stories
SMS-iT CRM is a customer relationship management system that utilizes SMS (short message service) technology to enhance business-customer communication and retention. The platform enables businesses to send personalized SMS messages to customers, monitor interactions,...
by SMS-iT | Jul 11, 2024 | Stories
Customer Relationship Management (CRM) systems have become crucial for businesses in today’s competitive landscape. Integrating SMS-iT, an SMS marketing and communication platform, with CRM systems can significantly enhance customer engagement and communication...
