by SMS-iT | Jul 13, 2024 | Stories
Customer education is a vital component of business operations, significantly impacting customer experience and satisfaction. Well-informed customers are more likely to make educated decisions, utilize products effectively, and become brand advocates. They also tend...
by SMS-iT | Jul 13, 2024 | Stories
In recent years, artificial intelligence (AI) has become increasingly prevalent in customer relationship management (CRM) systems. This integration has transformed how businesses interact with customers, offering valuable insights and enabling personalized...
by SMS-iT | Jul 13, 2024 | Stories
SMS-iT’s ERP software is a comprehensive solution designed to streamline and optimize business processes. It integrates various functions such as finance, human resources, supply chain management, and customer relationship management into a single platform,...
by SMS-iT | Jul 13, 2024 | Stories
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are two critical software systems that enable businesses to efficiently manage their operations and customer interactions. ERP software integrates various business processes and functions,...
by SMS-iT | Jul 13, 2024 | Stories
In-moment surveying is a critical tool for businesses to gather real-time customer feedback at the point of interaction, whether in-store, online, or during service calls. This method allows companies to collect immediate insights into customer satisfaction,...
