by SMS-iT | Jul 18, 2024 | Stories
Customer support ticket routing is a crucial process for businesses handling customer inquiries and issues. It involves receiving, categorizing, and assigning tickets to appropriate support agents or teams for resolution. This process faces several challenges,...
by SMS-iT | Jul 18, 2024 | Stories
Proactive health monitoring in customer success is essential for maintaining long-term client satisfaction and retention. By actively tracking customer health, organizations can identify potential issues early and take preventive measures. This approach not only...
by SMS-iT | Jul 18, 2024 | Stories
Sentiment analysis, also referred to as opinion mining, is a computational technique used to determine the emotional tone or attitude expressed in written text. This process involves examining various forms of textual data, including social media content, product...
by SMS-iT | Jul 18, 2024 | Stories
Sales enablement content management is a critical component of successful sales strategies. It encompasses the creation, organization, and distribution of content designed to support sales teams in their interactions with prospects and customers throughout the sales...
by SMS-iT | Jul 18, 2024 | Stories
In the contemporary digital landscape, businesses are increasingly adopting AI-powered chatbots to enhance their customer service capabilities. These advanced virtual assistants are transforming customer interactions, offering numerous advantages that contribute to...
