by SMS-iT | Jul 17, 2024 | Stories
SMS-iT is a customer data visualization tool designed to enhance business data interaction. This platform enables the creation of interactive dashboards that offer real-time insights into customer data. SMS-iT facilitates the visualization and analysis of customer...
by SMS-iT | Jul 17, 2024 | Stories
The customer journey encompasses the entire process of a customer’s interaction with a company or brand, from initial awareness to post-purchase engagement. This journey is not linear and can vary significantly across industries, products, and services....
by SMS-iT | Jul 17, 2024 | Stories
Sales account planning is a critical component of an effective sales strategy. This process involves identifying and prioritizing important accounts, analyzing their requirements and obstacles, and creating customized approaches for engagement and retention. By...
by SMS-iT | Jul 17, 2024 | Stories
SMS-iT employs advanced artificial intelligence technology to enhance customer segmentation for businesses. Customer segmentation is a strategic process that involves categorizing a company’s clientele into distinct groups based on shared attributes such as...
by SMS-iT | Jul 16, 2024 | Stories
Customer support has evolved significantly since the era of long telephone hold times. The rise of internet and mobile technologies has introduced diverse communication channels, including email, live chat, and social media. A notable advancement in this field is the...
