by SMS-iT | Jul 16, 2024 | Stories
Customer support has evolved significantly since the era of long telephone hold times. The rise of internet and mobile technologies has introduced diverse communication channels, including email, live chat, and social media. A notable advancement in this field is the...
by SMS-iT | Jul 16, 2024 | Stories
In the contemporary business landscape, rapid and precise analysis of sales data is essential for informed decision-making. SMS-iT’s artificial intelligence (AI) technology provides an advanced solution for automating the creation of sales reports and...
by SMS-iT | Jul 16, 2024 | Stories
Sales compensation modeling is a crucial component of sales organizations, directly influencing sales team motivation and performance. SMS-iT (Sales Management System-Intelligent Tool) is an advanced software solution designed to optimize the sales compensation...
by SMS-iT | Jul 16, 2024 | Stories
Next-best-action recommendations in SMS-iT CRM utilize predictive analytics and machine learning algorithms to suggest optimal customer interactions. These recommendations are based on various data points, including past interactions, purchase history, demographics,...
by SMS-iT | Jul 16, 2024 | Stories
Customer Lifetime Value (CLV) prediction is a critical component of marketing and customer relationship management. It involves calculating the total value a customer is expected to generate for a business throughout their entire relationship. This metric is vital for...
