by SMS-iT | Jun 20, 2024 | Stories
CRM change management has evolved significantly over the years, from a traditional, linear approach to a more agile and iterative process. In the past, CRM change management was often seen as a one-time event, where a new system was implemented and then left to run...
by SMS-iT | Jun 20, 2024 | Stories
In today’s fast-paced and highly competitive business environment, customer experience feedback is more important than ever. Voice-powered customer experience feedback is a cutting-edge technology that allows businesses to gather valuable insights from their...
by SMS-iT | Jun 20, 2024 | Stories
Virtual and augmented reality (VR/AR) have revolutionized the way businesses engage with their customers, and sales enablement is no exception. These immersive technologies have the potential to transform the sales process by providing a more interactive and...
by SMS-iT | Jun 20, 2024 | Stories
SMS-iT CRM reporting is a powerful tool that allows businesses to track and analyze their customer relationship management data. By utilizing this feature, businesses can gain valuable insights into their customer interactions, sales performance, and overall business...
by SMS-iT | Jun 20, 2024 | Stories
Lead prioritization is a crucial aspect of any successful sales strategy. It involves the process of identifying and ranking potential leads based on their likelihood to convert into customers. By prioritizing leads, sales teams can focus their time and resources on...
