by SMS-iT | Jun 21, 2024 | Stories
SMS-iT CRM is a powerful tool that allows businesses to manage their customer relationships through SMS marketing. It provides a platform for businesses to send personalized messages to their customers, track their interactions, and analyze the performance of their...
by SMS-iT | Jun 21, 2024 | Stories
Data plays a crucial role in Customer Relationship Management (CRM) as it provides valuable insights into customer behavior, preferences, and interactions with the company. By collecting and analyzing data, businesses can gain a deeper understanding of their...
by SMS-iT | Jun 21, 2024 | Stories
In today’s competitive business landscape, customer relationship management (CRM) systems have become essential tools for organizations to manage and analyze customer interactions and data throughout the customer lifecycle. However, the success of a CRM system...
by SMS-iT | Jun 21, 2024 | Stories
Net Promoter Score (NPS) is a metric used by businesses to measure customer loyalty and satisfaction. It was developed by Fred Reichheld, Bain & Company, and Satmetrix in 2003 and has since become a widely used tool for businesses to gauge customer satisfaction...
by SMS-iT | Jun 21, 2024 | Stories
Sentiment analysis is a powerful tool that allows businesses to analyze and understand the emotions and attitudes expressed in customer interactions. In the context of SMS-iT CRM, sentiment analysis can be used to analyze the sentiment of text messages, emails, and...
