by SMS-iT | Jun 23, 2024 | Stories
Customer success playbooks have evolved significantly over the years, adapting to the changing needs and expectations of customers. In the past, customer success playbooks were often generic and one-size-fits-all, providing a standard set of guidelines for customer...
by SMS-iT | Jun 23, 2024 | Stories
Upselling and cross-selling are essential strategies for businesses to increase their revenue and customer satisfaction. Upselling involves persuading a customer to purchase a more expensive version of the product they are already considering, while cross-selling...
by SMS-iT | Jun 22, 2024 | Stories
SMS-iT CRM is a powerful customer relationship management tool that allows businesses to effectively manage their customer interactions, track engagement metrics, and analyze user group and community interactions. This innovative platform provides businesses with the...
by SMS-iT | Jun 22, 2024 | Stories
Customer Relationship Management (CRM) is a crucial aspect of any business, as it involves managing interactions with current and potential customers. With the advancement of technology, CRM has evolved to incorporate Artificial Intelligence (AI) to enhance customer...
by SMS-iT | Jun 22, 2024 | Stories
Social Selling Index (SSI) is a metric used to measure a salesperson’s social selling efforts on LinkedIn. It is based on four key elements: creating a professional brand, finding the right people, engaging with insights, and building relationships. These...
