by SMS-iT | Jul 18, 2024 | Stories
Customer satisfaction has become increasingly crucial in today’s competitive business landscape. The proliferation of social media platforms and online review sites has amplified the impact of customer experiences, both positive and negative. Consequently,...
by SMS-iT | Jul 18, 2024 | Stories
Sales territory management is a critical component of sales operations, involving the strategic division of a target market into geographic regions. This approach ensures comprehensive market coverage and optimal resource allocation. Sales managers utilize this system...
by SMS-iT | Jul 18, 2024 | Stories
Customer support ticket routing is a crucial process for businesses handling customer inquiries and issues. It involves receiving, categorizing, and assigning tickets to appropriate support agents or teams for resolution. This process faces several challenges,...
by SMS-iT | Jul 18, 2024 | Stories
Proactive health monitoring in customer success is essential for maintaining long-term client satisfaction and retention. By actively tracking customer health, organizations can identify potential issues early and take preventive measures. This approach not only...
by SMS-iT | Jul 18, 2024 | Stories
Sentiment analysis, also referred to as opinion mining, is a computational technique used to determine the emotional tone or attitude expressed in written text. This process involves examining various forms of textual data, including social media content, product...
