by SMS-iT | Jul 19, 2024 | Stories
SMS-iT is an advanced customer support system that utilizes intelligent ticket routing and assignment to enhance the management of customer inquiries and issues. In the current competitive business landscape, delivering efficient and effective customer support is...
by SMS-iT | Jul 19, 2024 | Stories
In the contemporary business landscape, customer relationship management (CRM) has become a crucial tool for organizations to understand and interact with their clientele. The advent of artificial intelligence (AI) has significantly enhanced CRM data analysis...
by SMS-iT | Jul 19, 2024 | Stories
Sales forecasting is a vital component of business operations, enabling companies to predict future sales and revenue. This process involves the analysis of historical sales data, market trends, and other pertinent factors to generate informed projections of future...
by SMS-iT | Jul 19, 2024 | Stories
Churn risk refers to the likelihood that a customer will stop doing business with a company. It is a critical metric for businesses to monitor, as high churn rates can have a significant negative impact on revenue and profitability. Understanding churn risk involves...
by SMS-iT | Jul 18, 2024 | Stories
SMS-iT is a customer feedback collection platform that utilizes SMS technology to gather insights from customers. This tool enables businesses to connect with customers in real-time, collecting feedback at the point of experience. By using SMS-iT, companies can better...
