by SMS-iT | Jul 1, 2024 | Stories
Customer retention is the practice of maintaining existing customers to ensure they continue purchasing products or services from a company. This process is crucial for businesses as it is more cost-effective than acquiring new customers. Successful retention...
by SMS-iT | Jul 1, 2024 | Stories
In the digital era, personalized content recommendations have become essential to enhancing customer experiences. The advent of big data and machine learning technologies has enabled businesses to analyze customer behavior and preferences, facilitating the delivery of...
by SMS-iT | Jul 1, 2024 | Stories
Role-based scorecards are essential tools in sales performance management, offering a concise method for measuring and monitoring the performance of sales teams and individual representatives. These scorecards are tailored to align with the specific duties and...
by SMS-iT | Jul 1, 2024 | Stories
Customer engagement has evolved significantly over the years, transitioning from traditional methods such as in-person interactions and phone calls to digital channels including email, social media, and mobile apps. Historically, businesses relied heavily on...
by SMS-iT | Jul 1, 2024 | Stories
Artificial Intelligence (AI) has transformed sales coaching by enabling the analysis of vast amounts of sales conversations and data to identify patterns, trends, and areas for improvement. AI-powered tools provide insights into individual sales representative...
