by SMS-iT | Jul 1, 2024 | Stories
In customer support, case resolution time is a crucial factor in customer satisfaction. Customers demand swift and effective solutions, and delays can lead to frustration. Predictive case resolution time estimation is a valuable tool that uses data and analytics to...
by SMS-iT | Jul 1, 2024 | Stories
Sales team alignment is a critical factor in organizational success. When sales teams are properly aligned, they collaborate effectively towards shared objectives, leading to enhanced productivity, better communication, and improved sales performance. Conversely,...
by SMS-iT | Jul 1, 2024 | Stories
Customer journey mapping has undergone significant transformation over time, evolving from a linear process to a more intricate and dynamic approach. Initially, basic tools like spreadsheets and flowcharts were used, providing a limited perspective on customer-brand...
by SMS-iT | Jul 1, 2024 | Stories
In the contemporary fast-paced business landscape, sales professionals seek efficient methods to optimize their processes and enhance productivity. SMS-iT has emerged as a popular tool in recent years, offering a comprehensive platform designed to assist sales teams...
by SMS-iT | Jul 1, 2024 | Stories
In the contemporary fast-paced business landscape, optimizing sales quote management is essential for organizational success. Sales quote management encompasses the creation, approval, and tracking of sales quotes, which can be a complex and time-intensive process. By...
