SMS-iT is a unified, enterprise-grade platform that merges CRM, ERP, and 60+ built-in microservices—all powered by Agentic AI—so teams can get outcomes, not stacks. Instead of stitching together dozens of tools, you plug into one platform that plans, acts, measures, and iterates toward your business goals.
Backed by a strong Google Cloud partnership and built for scale, SMS-iT is engineered for real-world operations—high-volume communications, complex workflows, and measurable results—across sales, support, marketing, and operations.
TL;DR — Key Takeaways
- No-Stack Agentic AI: Replace messy toolchains with one platform that uses AI agents to plan and execute tasks end-to-end.
- Results-as-a-Service (RAAS): You pay for outcomes; the system orchestrates how they happen.
- All-in-one: CRM, ERP, omni-channel comms, workflow automation, analytics, and 60+ microservices out of the box.
- Agentic building blocks: AI Agents, AI Personas, a visual Workflow Builder with RAG templates, and on-demand Tutor-iT learning.
- Omni-channel: SMS, voice, RCS, fax, email, social, and video meetings via SMS-iT Connect/Meet.
- Carrier-grade: Works with Twilio, Plivo, SignalWire, Bandwidth, Telnyx, Ytel, Slooce, and Vonage—built with FCC robocall mitigation in mind.
- Enterprise-ready: Multi-tenant, roles and permissions, audit logs, privacy controls, and alignment with GDPR/CCPA and SOC-2 practices.
- Adoption at scale: Serving 21,000+ businesses with 60+ microservices and 500K+ free verified leads/month available.
The Big Idea: No-Stack Agentic AI
Traditional “stack” thinking forces you to integrate CRMs, dialers, email tools, chat, meeting software, schedulers, BI dashboards, task apps… and then pray they stay in sync. No-Stack flips that script:
- Describe your goal (e.g., “qualify 1,000 leads and book 50 demos this month”).
- Agentic AI plans the tasks, selects tools/microservices, and executes across channels.
- The platform measures outcomes and iterates—automatically.
In practice, this means fewer logins, fewer points of failure, and dramatically faster time-to-value.
What’s Inside: The Platform at a Glance
1) Core CRM + ERP
- Contacts, Accounts, Deals, Pipelines with calendars, tasks, notes, and labels.
- Appointment scheduling with meeting links and dialer integrations.
- Multi-tenant architecture (agencies, resellers, sub-accounts, team roles) with granular permissions and audit logs.
2) Omni-Channel Communications
- SMS/MMS (bulk and one-to-one), Voice (power dialer, call handling), RCS, Fax, Email, and Social messaging.
- Smart Inbox and Power Dialer for high-throughput outreach and response.
- Video + Webinars via SMS-iT Connect/Meet (C2C, P2P, Broadcast, and large webinars), with options like AI persona Q&A and attendee data capture.
3) Agentic AI Suite
- AI Agents for sales, support, onboarding, and operations—each with goals, tools, and guardrails.
- AI Personas (pre-built or custom) for brand-safe, on-message conversations.
- Tutor-iT (on-demand AI tutor): multimodal guidance, screen/read support, OCR, and interactive training that learns your processes.
- Web-Agent-iT: an autonomous web agent—think “operations on any website” (fill forms, fetch data, complete tasks).
4) Workflow Automation Builder (with RAG)
- Visual, node-based builder: triggers, conditions, branches, human-in-the-loop steps, and multi-channel actions.
- RAG-powered templates: curated node data, descriptions, and categories; the AI never invents nodes and falls back to code nodes when needed.
- Agentic orchestration: workflows can call AI agents to reason, decide, and act—on their own or alongside your team.
5) Analytics & Outcomes
- Funnel, pipeline, and team analytics (e.g., message volume, response time, appointment set rate, revenue impact).
- Goal tracking: define targets; agents and workflows optimize to hit them.
- Attribution that follows the entire journey—lead → conversation → meeting → deal.
6) Smart Tools (Microservices)
A growing collection of out-of-the-box microservices you can drop into workflows, including:
- Remind-iT (follow-ups/nudges)
- Respond-iT (auto-replies with guardrails)
- QR-iT (QR experiences)
- Prize-iT (gamified rewards)
- Poll-iT (surveys & polls)
- Link-iT (smart links & tracking)
- Joinify-iT (list growth)
- Drip-iT (sequenced nurturing)
- Check-iT (verifications)
- Answer-iT (FAQ/knowledge responses)
7) Data & Enrichment
- Access to 500K+ free verified leads per month to fuel campaigns and testing.
- Contact enrichment, tagging, dedupe, and verification services.
8) Integrations & Carriers
Built to interconnect with the real communications ecosystem—Twilio, Plivo, SignalWire, Bandwidth, Telnyx, Ytel, Slooce, Vonage—with FCC robocall mitigation practices at the core. Deeper integrations span payments (Stripe), affiliate ops (Wise), SMTP, and more.
9) Privacy, Security & Compliance
- Multi-tenant with strong RBAC.
- Audit trails, export controls, and data isolation where needed.
- Alignment with GDPR, CCPA, and SOC-2 best practices.
- Built on Google Cloud infrastructure for reliability and scalability.
Flagship Experiences
AI Agents Dashboard
- See agents working in real time: Sales Agent Pro qualifying leads, Support Agent resolving tickets, etc.
- Track KPIs like conversion uplift and CSAT—it’s accountability for automation.
SMS-iT Connect© (Meetings, Webinars, Broadcasts)
- Run 1:1 video calls, multi-party meetings, unlimited-hour webinars, or broadcasts.
- Fuse comms + CRM: directly log meeting outcomes, trigger follow-ups, and launch post-event drips.
Tutor-iT© (On-Demand AI Learning)
- Replace static tutorials with interactive, multimodal guidance that can watch your workflows and coach you step-by-step.
- Perfect for onboarding new hires, enabling partners, or training customers.
Industries We Serve
Because SMS-iT is No-Stack, it adapts to many verticals. Here are common fits:
- Healthcare & Wellness: patient outreach, appointment reminders, telehealth sessions, and HIPAA-sensitive flows (e.g., Sena mental wellness assistant for psychotherapy use-cases).
- Education & Training: student onboarding, tutoring (Tutor-iT), campus alerts, admissions funnels.
- SaaS & Tech: product-led growth, lifecycle messaging, success playbooks, AI support.
- Agencies & Resellers: multi-tenant client management, white-labeled automation, analytics per sub-account.
- E-commerce & Retail: cart recovery, SMS promos, customer support, loyalty programs.
- Professional Services (Real Estate, Finance, Legal): lead qualification → meeting booked → doc workflows.
- Contact Centers & Field Ops: blended SMS/voice/RCS, routing, power dialing, and agent assistance.
Why Teams Switch to SMS-iT
- Outcome velocity: You’re live with goal-driven AI agents and workflows in days—not quarters.
- Fewer moving parts: Replace dozens of siloed tools with one coherent platform.
- Enterprise control: Multi-tenant, audit logging, granular permissions, and compliance-minded design.
- Future-proof: Agentic AI that keeps learning, plus a library of microservices that keeps growing.
- Measurable impact: Clear dashboards for revenue, bookings, productivity, and satisfaction.
Example Use Cases
- Sales Pipeline Acceleration
- AI qualifies inbound leads, books meetings into rep calendars, sends reminders, and follows up no-shows automatically.
- Power dialer and SMS sequences kick in for hot leads; analytics attribute revenue to specific actions.
- Support Deflection + CSAT Uplift
- AI triages tickets across SMS, email, and social; resolves common issues with Answer-iT and routes the rest to agents.
- Post-resolution CSAT surveys flow into dashboards; Tutor-iT trains agents on the latest playbooks.
- Event-Driven Marketing
- Run webinars in SMS-iT Connect, capture attendees into CRM, launch Drip-iT nurtures, and hand off MQLs to Sales Agents.
- Build QR-driven experiences at conferences with QR-iT and Joinify-iT.
- Healthcare Intake & Follow-Up
- Automated pre-visit forms, appointment reminders, and secure tele-sessions.
- Sena-style persona supports mental health check-ins and guides users to licensed care when appropriate.
How It Works (Under the Hood)
- Architecture: Modern, cloud-native services on Google Cloud, designed for throughput and resiliency.
- Tech DNA: A pragmatic blend of Laravel/PHP, Node/TypeScript, and Python microservices—optimized for performance and real-time ops (sockets, queues, caching).
- Carrier & Compliance: Deep hands-on with major carriers plus FCC robocall mitigation.
- Scalability: Built to handle high-volume messaging, calling, and events with consistent latency and reliability.
Getting Started
- Define your outcomes (bookings, revenue, NPS/CSAT, activation, retention).
- Pick an AI Persona or Agent (or create your own).
- Assemble workflows with ready-made nodes and Smart Tools—RAG templates help you avoid mistakes.
- Turn it on and watch the dashboard; the system adapts to hit your targets.
- Level up with Tutor-iT for self-serve training across your team.
FAQ (Quick Hits)
- Is it only for SMS? No—SMS-iT is fully omni-channel (SMS, voice, RCS, fax, email, social, video).
- Do we need our own carriers? You can bring your own (Twilio, etc.) or use preferred connections.
- Can we resell/white-label? Yes—multi-tenant design supports agencies, resellers, and sub-accounts.
- Security & privacy? Built with privacy by design, granular RBAC, and audit logs; aligned with GDPR/CCPA/SOC-2 practices.
- Does it scale to webinars? Yes—SMS-iT Connect supports large meetings, webinars, and broadcast communications.
The Future: From Tools to Outcomes
The “stack” era made teams expert integrators. The No-Stack Agentic AI era makes teams expert operators: describe the goal, then measure the results. SMS-iT gives you one surface to plan, act, and learn—continuously.
Join the No-Stack revolution.
Design goals, launch agents, and let outcomes compound.
